Customer Case Studies
Asbury Automotive Group
Asbury Automotive Group is the 5th largest U.S. based franchised auto retailer. Their IT Team of 16 supports 100 sites spread across 10 states, managing 6,500 PCs on a daily basis. By implementing Goverlan, the IT Team reduced their case close time in half. They are now able to perform actions behind the scenes, such as software installations, without involving users and remote troubleshoot, eliminating on-site visits, saving the team approximately $240,000 in man-hours per year.
Read full case study"Our average case close time has been cut in half. That’s huge in the support world."
- Asbury Automotive Group
Binder & Binder
Binder & Binder is the largest Social Security advocate in the United States. Their lean IT department of six technicians supports 1,100 users (continuously expanding) in 34 sites spread across the 50 U.S. states and its territories. By implementing Goverlan, Binder & Binder significantly reduced their IT expenditures and increased their IT staff efficiency, saving approximately $80,000 in man-hours per year.
Read full case study“One of the big drawbacks of Kaseya is that it comes with VNC which has frequent delays and bad resolution. That required us to use Radmin. At $1,500 per 50 nodes, it’s very expensive. And we tend to go up in nodes, not down.”
- Richard Martes, IT Director
Bureau of Information and Telecommunications, State of South Dakota
South Dakota's Bureau of Information and Telecommunications supports the entire state's IT infrastructure, totaling 9,800 computers spread across 241 cities. When recent budget cuts slashed their IT staff by 15%, the BIT team needed a solution that would allow them to maintain exceptional support even with fewer technicians. With Goverlan, the team can now push fully customizable administrative tasks, such as ad-hoc software deployments to their machines statewide with just a few clicks, saving the team an estimated $46,500 in onsite travel costs.
Read full case study"The primary factor for choosing Goverlan was the price versus features. We felt Goverlan offered a tremendous amount of capabilities for the costs involved."
- South Dakota BIT
Ellenville Central School District
With an admin-to-computer ratio of approximately 1 to 375, supporting the entire district's network - totaling 2,000 students and 300 teachers and staff - seemed like a modern case of David and Goliath for the Ellenville IT Department. With Goverlan's powerful administrative tools, built-in functionality, and ability to perform management tasks district-wide, the department drastically improved their time-to-resolution and call efficiency, successfully meeting the school district's IT needs.
Read full case study"We use Scope Actions to run reports, make machine changes, and install software remotely on mass numbers of machines. We have greatly reduced our operational time by being able to recycle and reuse these Scope Actions."
- Ellenville School District
Frontier School Division
With schools dispersed 100-600 miles from any of its central offices and 7 administrators supporting over 3,500 computers, the FSD Support Team needed to reduce their time-to-resolution and extend their IT reach. Goverlan's powerful remote control, seamless Active Directory integration and fast in-depth access to a remote machine's components in a drill-down menu has allowed the team to decrease their time-to-resolution from 1-3 months to less than 1 week and dramatically reduce onsite visit travel costs.
Read full case study"With Goverlan, it's as simple as ‘I know this machine, connect to it now.' It's not just a remote control product, you're tied into the Active Directory; I can go to a user by the username, see which machines they're logged into, and go directly into remote control and other admin tasks. It's the integration of Goverlan that puts it ahead."
- Frontier School District
Graves County Schools
With three systems administrators supporting over 2,000 devices in 18 locations, distributed across 556 square miles in Kentucky, the Graves County Schools IT Department needs to be able to act fast to resolve issues. Goverlan has helped the team discover newfound agility with faster response times and improved time to resolution - despite shrinking schools budgets. When a recent zero-day vulnerability left their infrastructure vulnerable to potential security attacks, the team used Goverlan’s Custom & Scope Actions features to quickly patch their systems district wide. With Goverlan, the team has also been able to join the Green IT movement and slash energy costs by automating the powering on and off of computers in all 14 schools.
Read full case study"… create a fully customized action in less than 5 minutes, save it as a template, and then simply click to run. I can also share these customized actions with the team, saving them a great deal of time."
- Graves County Schools
Kingdon Capital Management
The Kingdon Capital Management IT Group has to be able to provide crucial systems support to international traders around the clock without interrupting their work, which is critical to the daily operation of the busy securities trading firm. With Goverlan, the group increased their first-call resolution by 95%, and can now execute tasks and solve issues with minimal or no user interaction and without having to travel to individual machines.
Read full case study"We now have the ability to drill down into various aspects of the desktop OS when troubleshooting issues…"
- Kingdom Capital Management
Pekin Hospital
When doctors and nurses count on fast solutions during high urgency situations, The Pekin IT Department needs to be able to react fast and provide effective on-the-spot support. With Goverlan, the team can now quickly pinpoint the exact location of highly mobile users by username search and gain access to real-time, in-depth system data to provide vital support to more than 100 servers and 750 critical endpoints hospital-wide.
Read full case study"We were installed in minutes and using it in meaningful ways within hours. I didn't have to read through the manual at all."
- Pekin Hospital
Teltech Communications
With remote sites spanning three states - from Colorado to Arizona and Florida - Teltech Communications needed a centralized and all-in-one remote administration solution to support their end-users. The Goverlan Remote Administration Suite v7 helped the next-gen telecommunications leader slash operating costs and time-to-resolution, increase staff productivity, and provide more efficient support to sustain the company’s global expansion.
Read full case study"The product is intuitive and just works; the management suite is full of cool tools. We'd used many alternate solutions in the past, from Radmin to VNC to Net Support, but have always preferred Goverlan because of its ease-of-use and deployment, cost-effective licensing, and the built-in management capabilities like Active Directory integration, remote command line access, system information, and network scanner, among many, and a powerful remote control component that supports multiple monitors easily."
- Teltech Communications
