This feature provides a unique and powerful set of system administration tools which allow you to trouble shoot and configure clients without remote controlling them, thereby allowing users to continue their work uninterrupted.

Accessing User's Information Quickly and Effortlessly

A typical technical support request starts with a troubled and often frustrated user who had to stop his/her work to seek your assistance. The last thing they want is to have a support engineer asking obscure and elusive questions such as: 'What is your machine's name?', 'Which domain do you belong to?', 'What is your P drive mapped to?'.

Goverlan Real-time Administration & Diagnostics provides automated tools to perform user and machine support solely based on the user's name.

• Use a Goverlan Active Directory Search to quickly locate and set the focus on the user's account in Active Directory.
• Use Goverlan User Logged-in Workstation feature to detect, in real-time, the computers that the user is logged into.
• Use the extensive list of Machine Diagnostic Tools on the user's computer to remotely assist the user.

The user never needs to get involved, thereby, reducing the user's frustration and support engineer's stress level.

Administering Users and Machines

Goverlan offers extensive remote administration tools which provide full control of a desktop or server remotely.

Retrieve System Hardware & Operating System Information

Manage System Settings Remotely

• Rename a computer
• Join / Unjoin a domain or workgroup
• Modify TCP/IP Settings including IP address (IPv4 only), DNS settings and DHCP settings
• Manage the devices and drivers via the Goverlan Device Manager
• View or query the available Windows Automatic Updates, then download and install them
• View installed software packages; install, un-install or repair software packages
• Manage local user accounts and groups
• Turn On/Off the Windows Firewall
• Control system and user environment variables
• View and manage the system's shared resources
• Manage local printers, TCP printers and Per-Machine printer connections

Manage User Settings Remotely

• Send a popup message
• Open a Chat session with one or more machines
• Shutdown the machine or schedule a shutdown
• Logoff the user or schedule a logoff
• Lock the machine
• Send a Wake On LAN packet to wake a remote system from a sleep or shutdown state*
• Open a Remote Command Prompt window focused on the remote machine
• Remote Control the client's machine, even if it is connected over the internet (see: Goverlan Remote Control)
• Dispatch the execution of a local script or batch and view console outputs

* Requires the system to be configured for Wake On LAN.

Monitor System Performance

The Goverlan Task Manager has been designed to pin-point performance issues and bottlenecks quickly and easily. It can be used to monitor currently running processes, view global system resources usage, detect the top five processes which consume the most resources and manage the start-up programs on the focused system.

You can also use the Task Manager to terminate or spawn processes on the remote machine.