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Licensing FAQs

Is GOVERLAN licensed per node or per operator?

The GOVERLAN product is licensed per operator, not per managed node. One user license authorizes a single GOVERLAN operator to remotely manage an unlimited number of client nodes.

How many licenses do I need to purchase?

The number of licenses you need to purchase is based on the maximum number of GOVERLAN operators at any given time.
Example 1:  If your service desk has 20 operators all using GOVERLAN in a given work day, then you need to purchase 20 user licenses.
Example 2:  If your service desk consists of 30 operators using GOVERLAN in 3 different shifts and the maximum number of operators using GOVERLAN in the work day is 15, then you need to buy 15 user licenses.

Do I need to pay per month or per year to use GOVERLAN?

Once you purchase a GOVERLAN license, you are authorized to use the version you purchased perpetually with the following limitations:
1.  A license is bound to a specific major version of the product (for instance v8.x). A license doesn’t grant the right to use subsequent version releases (for instance v9.x).
2.  We express no warranty that the product will work forever. As new technology and operating systems are released, changes are introduced which may prevent legacy software from functioning properly.

If I buy one module initially, can I add on other modules later?

Yes, you can add on modules as needed.

Does technical support come with the license?

New and upgraded licenses receive 3 months of complimentary Support & Upgrade Coverage, including email/phone/live chat technical support and all software updates. For more information, see Support & Upgrade Coverage.

How do I purchase a license?

Contact our Sales Department to Request a Quote.

What is your refund policy?

A full-featured evaluation copy of GOVERLAN can be downloaded from our web site. During your trial period, our support staff is available to assist in the installation and configuration of our products. Clients are encouraged to fully evaluate the software prior to purchasing it.

All sales are final once a registered license key (activation code) has been issued. Once this information has been sent to you, the purchase is non-refundable.

Technical Support